Job: Desktop Support Technician

This posting has expired and is no longer available.

Job Description

If you want to work with a company where your skill set will be highly valued and growth and development is encouraged, then Tri-City Cardiology may be the place you are looking for!

Due to growth, we are seeking a Desktop Support Technician to join our IT Team. This position is based at our Administrative offices in East Mesa.

This position contributes to the company mission by analyzing, migrating and implementing computer applications, systems and network configurations to desktop client machines.  Position will serve as point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required with a sense of urgency and professionalism.

Essential Duties and Responsibilities:

  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, memory chips, CD-ROMs, and so on
  • Collaborate with System administrator to ensure efficient operation of the company’s desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation networking software products
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems
  • Answer to and perform moves, adds and change requests as they are submitted by managers
  • Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, connectors between PCs and servers, etc.) are in proper working order
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
  • Prepare and maintain desktop computer images
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, licenses used and other components and equipment
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal within the HelpDesk system
  • If necessary, liaise with third-party support and PC equipment vendors

Education and/or Experience:

  • High School Diploma or GED
  • Bachelor's degree in information technology, computer science or a related field is preferred or equivalent experience necessary for this position.
  • Minimum 2 years experience providing onsite desktop/network support
  • Preferred industry certifications: Network+, A+, Security+, MCP, CCNA, and/or CCENT
  • Excellent Windows 10 Operating Systems support knowledge
  • Excellent Windows 7 Operating Systems support knowledge
  • Excellent technical knowledge of PC and desktop hardware support
  • Excellent technical knowledge of PC internal components support
  • Hands-on hardware troubleshooting experience.
  • Working technical knowledge of current protocols, operating systems, and standards, including desktop virtualization
  • Experience in a Cardiology or Medical Practice setting with NextGen Software preferred.
  • Ability to operate tools, components, and peripheral accessories.
  • Ability to quickly learn new technologies as part of client support needs.

 We offer a comprehensive compensation package that includes competitive salaries as well as:

  • Health, Dental & Vision coverage (1st of the month following 60 days of employment!)
  • Company Sponsored Life Insurance
  • Disability Insurance
  • 401(k)
  • PTO (vacation, sick & personal time off)
  • Company Paid Holidays
  • Employee Recognition & Rewards Programs with opportunities to earn gift cards and additional PTO!

Locations

Tri-City Cardiology - Administration
6402 E Superstition Springs Blvd., Suite 224
Mesa, AZ 85206
Tri-City Cardiology - Baywood
6750 E. Baywood Avenue
Mesa, AZ 85206
Tri-City Cardiology - Dobson
1520 S. Dobson Road
Mesa, AZ 85202
Tri-City Cardiology - Scottsdale
8765 E Bell Road, Suite 110
Scottsdale, AZ 85260
Tri-City Cardiology - South Gilbert
3530 S Val Vista Drive Ste. 103
Gilbert, AZ 85297
Tri-City Cardiology- San Tan Valley
36543 N. Gantzel Rd. Bldg. 15, Ste. 101
San Tan Valley, AZ 85140
Tri-City Cardiology - Administration
Tri-City Cardiology - Baywood
Tri-City Cardiology - Dobson
Tri-City Cardiology - Scottsdale
Tri-City Cardiology - South Gilbert
Tri-City Cardiology- San Tan Valley

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