Job Description

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you!  Tri-City Cardiology has been serving the healthcare needs of the East Valley for 40 years.

We are searching for a customer service oriented Accounts Receivable Representative to join our dynamic team.  If you are passionate about providing the highest level of customer service and patient care, we want to speak with you!

Tri-City Cardiology has a vision “To be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.”

Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work.

This position will be based at our Administrative Offices (Power Rd./US 60).

POSITION SUMMARY

This position provides daily support for the financial services of our patients. Incumbents perform daily payment posting of financial information, and initiate necessary follow-up in order to receive proper reimbursement for all services rendered.

 ESSENTIAL FUNCTIONS:

  • Monitors accounts receivables by utilizing monthly reports to determine payer/self-pay issues in all aging buckets.
  • Researches all insurance denials and documents all related information to obtain maximum payments utilizing third party vendors (Appeals Plus, etc.).
  • Explains and discusses TCC’s financial policy to patients, determining patient responsibilities including co-pays, coinsurance, deductibles and time of service payments. Determine payment options for patients unable to pay at time of service.
  • Handles phone calls from insurance companies and patients regarding payments and balances due.
  • Assists other departments to ensure accurate insurance information is available in patient charts.
  • Assists with researching and resubmitting lab denials.
  • Prepares, processes and posts all credit card transactions, refunds to patients and insurance companies, Mail, Lockbox, and electronic payments and adjustments utilizing our practice management and online vendors (clearinghouse, collection agency, etc.).
  • Maintains Practice Management File Maintenance of Insurances, Fee Schedules and Contracts.
  • Monitors and posts all charges for No Shows, EHR Forms, and Return Mail.
  • Monitors personal account, pre-list patients for collection and works with collection agency on accounts where appropriate.

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position.

MINIMUM QUALIFICATIONS

  • High school diploma or GED.
  • 40 wpm typing
  • Advanced knowledge and understanding of medical billing and/or coding system.
  • Ability to read and interpret CPT and ICD coding books, documents such as EOBs, denials, etc.
  • One year of collections experience.
  • Knowledge of basic computer and math skills.
  • Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
  • Ability to multi task.
  • Excellent verbal communication skills in an effective, clear, calm, friendly and professional manner.
  • Ability to effectively communicate to all internal and external customers.
  • Manages tasks in a timely fashion.
  • Ability to read and interpret documents.

PREFERRED QUALIFICATIONS

  • Two to five years of experience with insurance companies preferred.

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

  • Competitive wages
  • Monday-Friday work schedules*
  • Health, Dental & Vision Coverage (1st of the month following 60 days of employment for full-time, regular employees)**
  • 401(k) retirement plan**
  • Paid Time Off (PTO)**
  • Paid Sick Leave (PSL)
  • 7 Company Paid Holidays**
  • 100% Company Paid Life Insurance**
  • Supplemental Insurance**
  • Health and Wellness Program with incentives attached**
  • Employee Assistance Programs**
  • Opportunities for quarterly bonus incentives**
  • Employee discounts

**Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirements

Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about career opportunities with Tri-City Cardiology, please visit our career site at: jobs.tricitycardiology.com

About Tri City Cardiology

At Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing you with high quality care and outstanding patient service so that every encounter is a positive experience! Each of the 24 board-certified physicians on the staff of Tri-City Cardiology are dedicated to bringing only the best cardiology and vascular care to their patients in the Phoenix Metro area. Each one is a leader in his or her field of specialty, many earning the distinction of “Top Doctor” recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nation’s leading medical schools and fellowship programs. The Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.

To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction. Our physicians are focused on providing quality cardiovascular services based on the clinic guidelines established by their specialty boards.and fellowship programs, the Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.

Our physicians work closely with East Valley hospitals to bring state-of-the-art diagnostic, treatment and preventative services to the community.