Job Description

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for 40 years.

We are searching for a customer service oriented Secretary to join our dynamic team.  If you are passionate about providing the highest level of customer service and patient care, we want to speak with you!

Tri-City Cardiology has a vision “To be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.”

Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work.

This position will be based at our Baywood location (Power Rd./Broadway Rd in Mesa). The schedule for this position is Monday-Friday, 8:30am-5:30pm with flexibility to work until 6:15pm twice monthly.

POSITION SUMMARY

This position provides key communication support for the patient care pod. This position works collaboratively with back and front office staff, the communications team, physicians, ancillary services teams, and outpatient facilities to ensure completion of the patient care plan orders.

ESSENTIAL FUNCTIONS

  • Performs the essential functions of the Discharge Scheduler.
  • Provides timely response to patient questions and needs by maintaining/monitoring tasking inbox, printing and organizing fax server inbox, and any forms processing.
  • Maintains physician schedule and calendar with time off requests, call coverage, appointments, meetings, reader of the week functions and any other responsibilities.
  • Scrubs physician schedules for efficiency and scheduling errors.
  • Collaborates with hospital staff to schedule inpatient and outpatient hospital procedures, orders required pre-procedure testing per standing orders and provides patient education and procedure preparation instructions to patients.
  • Assists with hospital admissions and transfers as requested by the physician.
  • Maintains, faxes and distributes physician rounding sheet. Distributes mail to physicians.
  • Pages physicians for relevant calls, checks the Physician Voice Mail as assigned, and completes all necessary orders and documentation.
  • Accurately documents all relevant data and information into the patient’s chart.
  • Provides testing results to patients over the phone as directed by the physician.

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position.

MINIMUM QUALIFICATIONS

  • High school diploma or GED.
  • 40 wpm typing
  • Intermediate knowledge of basic computer and math skills.
  • Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
  • Ability to multi task.
  • Excellent verbal communication skills in an effective, clear, calm, friendly and professional manner. Ability to effectively communicate to all internal and external customers.
  • Manages tasks in a timely fashion.
  • Ability to read and interpret documents.  

PREFERRED QUALIFICATIONS  

  • Previous medical scheduling experience preferred
  • Previous cardiology experience preferred
  • Medical Assistant diploma preferred

In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:

  • Competitive wages
  • Monday-Friday work schedules*
  • Health, Dental & Vision Coverage (1st of the month following 60 days of employment for full-time, regular employees)**
  • 401(k) retirement plan**
  • Paid Time Off (PTO)**
  • Paid Sick Leave (PSL)
  • 7 Company Paid Holidays**
  • 100% Company Paid Life Insurance**
  • Supplemental Insurance**
  • Health and Wellness Program with incentives attached**
  • Employee Assistance Programs**
  • Opportunities for quarterly bonus incentives**
  • Employee discounts

**Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirements

Tri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.

For more information about career opportunities with Tri-City Cardiology, please visit our career site at: jobs.tricitycardiology.com

About Tri City Cardiology

At Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing you with high quality care and outstanding patient service so that every encounter is a positive experience! Each of the 24 board-certified physicians on the staff of Tri-City Cardiology are dedicated to bringing only the best cardiology and vascular care to their patients in the Phoenix Metro area. Each one is a leader in his or her field of specialty, many earning the distinction of “Top Doctor” recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nation’s leading medical schools and fellowship programs. The Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.

To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction. Our physicians are focused on providing quality cardiovascular services based on the clinic guidelines established by their specialty boards.and fellowship programs, the Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.

Our physicians work closely with East Valley hospitals to bring state-of-the-art diagnostic, treatment and preventative services to the community.